Refund policy

Refund & Cancellation Policy

A. Right to Cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period expires 14 days after the day on which you, or a third party nominated by you (other than the carrier), takes possession of the last item in your order.

To exercise your right to cancel, please contact us using the following details:

Babyloveshop
Behringstraße 27B
80999 Munich
Germany

Email: mbaycompany@gmail.com
Telephone: +49 1567 98 22 331

Please notify us by email with a clear statement that you wish to cancel your order. You may use the model cancellation form below, although this is not mandatory.

To meet the cancellation deadline, it is sufficient that you send your cancellation request before the 14-day cancellation period has expired.

Effects of Cancellation

If you cancel your order, you must return the goods to us without undue delay and no later than 14 days after informing us of your decision to cancel.

The deadline is met if you send the goods back before the 14-day period has expired.

Unless the goods are faulty or incorrectly supplied, you are responsible for the direct cost of returning the goods.

You are only liable for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functionality.

Refunds

Once your return has been received and inspected, we will process your refund within 14 days.

Refunds will be made using the same payment method used for the original purchase unless we have expressly agreed otherwise.

We may withhold the refund until we have received the returned goods or until you provide proof that they have been sent back, whichever occurs first.

Exchanges

If you wish to exchange an item, the quickest option is to place a new order for the desired product and return the original item in accordance with this policy.